Can I track my shipment online?
Yes,

---

What are the prohibited Items?
Edible food items, medications, money, herbs, Amunitions, cheques, live remains etc. (call customer service for more information)

---

Can you deliver all over the World?
Yes, sure we can

---

Can I pay for an import from overseas?
Yes

---

Where are your offices to pickup or send items from?
Call support team or our agent to arrange pick up

---

What are your contact details or customer service Hotlines?
Phone : +1 505 7068 5088
Email: support@airatlanticlogistics.com

---

Why is my shipment held / delayed?
Shipment can be held for inspection by government agencies (customs etc).

---

Why is my customs duty high?
Customs duty /taxes are calculated by customs and can be revised if a genuine claim for wrong assessment is established.

---

Why was a wrong HSCODE used for my billing?
Could be a mistake from customs which can be resolved when consignee writes to customs. Please call Customer service for assistance.

---

My consignment is due today but I have not received, what happened?
Could be a flight delay or random customs check.

---

Can I export a document to any part of the world?
Yes.

---

I sent my package via your company but it is yet to be delivered, what can I do?
Please track online or call our office lines for assistance.

---

Is it possible to send an item overseas and the receiver pays for the freight cost?
Yes, but this is a special service.

---

Held awaiting clearance from customs, what next can I do?
Please call our office lines for assistance.